Privacy Policy

1. Introduction

Theschel Private Limited respects the privacy of website visitors, customers, potential customers, suppliers, contractors, partners, and other individuals who communicate with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an inquiry, request a quotation, communicate with us, or use our services.

Theschel Private Limited is a Maldives-registered company focused on wholesale and retail trade, renovation and maintenance works, and e-commerce activities. Our services may include electrical and hardware product supply, selected construction-related supplies, sourcing support, delivery coordination, maintenance requests, renovation works, and customer support.

By using our website, submitting information through our contact forms, or communicating with us by email, phone, social media, or other means, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

We may collect personal information directly from you when you voluntarily provide it to us. This may include information submitted through our website, contact forms, email communication, phone calls, WhatsApp or social media messages, meetings, product inquiries, service requests, or quotation discussions.

The types of information we may collect include:

• Full name
• Email address
• Phone number
• Company, organisation, or project name
• Address, delivery location, or project location
• Details of your inquiry, requested product, requested service, or quotation requirement
• Product specifications, quantities, drawings, site details, photographs, or supporting files
• Information required for preparing quotations, invoices, delivery arrangements, or service coordination
• Billing, payment, and invoicing details
• Communication records between you and Theschel Private Limited
• Any other information you choose to provide to us

3. Technical and Website Usage Information

When you visit www.theschel.com, we may automatically collect limited technical and usage information. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time and date of visit
• Time spent on pages
• Referring website or search engine
• General location information based on IP address
• Website performance and error data

This information is used to understand how visitors use our website, improve website performance, maintain security, and improve user experience.

4. How We Use Your Information

Theschel Private Limited may use the information we collect for the following purposes:

• To respond to inquiries submitted through our website or contact channels
• To communicate with customers, potential customers, suppliers, contractors, and project stakeholders
• To assess product, supply, renovation, maintenance, or e-commerce related requirements
• To prepare quotations, invoices, order confirmations, and related business documents
• To source products, coordinate supply, arrange delivery, and provide customer support
• To coordinate renovation, maintenance, electrical-related works, painting, plumbing support, tiling, repair coordination, and general improvement works
• To manage online product inquiries, order coordination, and delivery arrangements
• To maintain customer, supplier, and business records
• To comply with legal, regulatory, accounting, tax, contractual, and business obligations
• To improve our website, services, internal processes, and customer experience
• To protect the rights, property, safety, and security of Theschel Private Limited, our customers, and other parties

We will only use personal information for lawful business purposes connected to our services and operations.

5. Legal Basis for Processing Information

Where applicable, Theschel Private Limited may process personal information based on one or more of the following grounds:

• You have provided your consent
• The information is required to respond to your inquiry
• The information is necessary to provide products or services requested by you
• The information is required to prepare or perform a contract, quotation, order, or service arrangement
• The information is necessary for legal, regulatory, tax, accounting, or business compliance
• The information is required for legitimate business purposes such as customer communication, service improvement, order coordination, record keeping, and business administration

6. Product, Service, and Project Information

As a trade, supply, renovation, maintenance, and e-commerce related business, Theschel Private Limited may receive product specifications, quantities, delivery details, project information, site photographs, drawings, maintenance requests, renovation requirements, or other supporting documents.

Such information will be used only for the purpose of assessing, preparing, delivering, coordinating, or supporting the requested product supply, service, quotation, order, or project-related activity. We will take reasonable steps to keep customer and project information confidential and to prevent unauthorised access, misuse, or disclosure.

7. Sharing of Information

Theschel Private Limited does not sell, rent, or trade personal information to third parties.

We may share information only where necessary and appropriate, including with:

• Employees, workers, service teams, advisers, or authorised representatives of Theschel Private Limited
• Suppliers, distributors, delivery partners, contractors, subcontractors, installers, or technical specialists involved in fulfilling an inquiry, quotation, order, delivery, or service request
• Service providers who support our website, hosting, email, IT systems, accounting, payment, or business operations
• Legal, accounting, financial, insurance, or professional advisers
• Government agencies, regulators, courts, law enforcement agencies, or public authorities where required by law

Where information is shared with third parties, we will take reasonable steps to ensure that it is used only for the intended purpose and handled responsibly.

8. International Data Transfer

Some of our website, email, cloud storage, or business support systems may be operated by service providers located outside the Maldives or outside the country where you are based. Where information is transferred or stored internationally, we will take reasonable measures to ensure that personal information remains protected.

9. Data Security

Theschel Private Limited takes reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Restricted access to customer and business information
• Use of secure email, website, and hosting services where available
• Password protection and access controls
• Internal record management procedures
• Secure storage of documents and order records
• Limiting information access to authorised persons only

However, no method of internet transmission, email communication, or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information, customer records, quotation records, order records, invoices, and service-related documents only for as long as necessary for the purposes described in this Privacy Policy.

This may include retention for:

• Responding to inquiries
• Providing products and services
• Managing quotations, orders, deliveries, and customer support
• Maintaining business and accounting records
• Meeting contractual obligations
• Complying with legal, tax, regulatory, and business requirements
• Handling disputes, claims, audits, or compliance matters

When personal information is no longer required, we will take reasonable steps to delete, archive, anonymise, or securely dispose of it.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, understand visitor behaviour, and improve user experience.

Cookies are small files stored on your device when you visit a website. They may help us:

• Remember user preferences
• Understand which pages are visited most often
• Improve website performance
• Analyse general website traffic
• Maintain website security

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

12. Contact Forms and Inquiries

When you submit a contact form through www.theschel.com, the information you provide will be used to review your inquiry and respond to you.

Please avoid submitting sensitive personal information unless it is necessary for the product, quotation, delivery, or service you are requesting. If you submit project documents, photographs, drawings, or other files, you confirm that you have the right to share such information with Theschel Private Limited.

13. Email and Social Media Communication

If you contact us by email, phone, WhatsApp, social media, or other communication channels, we may retain your contact details, message content, attachments, and communication history. This allows us to respond properly, maintain order and service records, and manage future communication.

Email and online communication may not always be fully secure. You should avoid sending highly sensitive or confidential information unless appropriate security measures are used.

14. Marketing Communication

Theschel Private Limited may use your contact information to send service-related updates, order communication, quotations, responses to inquiries, or business communication connected to your request.

We will not send promotional or marketing emails without a proper business reason or your consent where required. You may request to stop receiving non-essential communication from us at any time by contacting info@theschel.com.

15. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal data is used
• Raise a complaint with a relevant authority if you believe your privacy rights have been affected

To exercise any of these rights, please contact us at info@theschel.com.

16. Accuracy of Information

You are responsible for ensuring that any personal, product, delivery, service, or project information you provide to Theschel Private Limited is accurate, complete, and up to date.

If your information changes, please inform us so that we can update our records where necessary.

17. Third-Party Websites and Links

Our website may include links to third-party websites, social media platforms, tools, or resources. These websites and platforms are not controlled by Theschel Private Limited.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We recommend that you read the privacy policies of any external websites before submitting personal information.

18. Confidentiality

Theschel Private Limited understands that customer inquiries, project details, supply requirements, pricing discussions, and service requests may involve confidential business, technical, commercial, or property-related information. We will take reasonable steps to protect confidential information shared with us during inquiries, quotations, orders, and service delivery.

Confidential information may be disclosed only where required for the delivery of products or services, compliance with legal requirements, supplier or delivery coordination, or with your permission.

19. Children's Privacy

Our website and services are intended for business, household, customer, contractor, and project-related use. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

20. Limitation

This Privacy Policy applies only to information collected by Theschel Private Limited through our website, communication channels, and service-related activities. It does not apply to third-party websites, platforms, or services that we do not own or control.

21. Changes to This Privacy Policy

Theschel Private Limited may update this Privacy Policy from time to time to reflect changes in our services, business operations, website practices, or legal requirements.

The latest version will be published on www.theschel.com with the updated effective date. Continued use of our website or services after changes are published means that you acknowledge the updated Privacy Policy.

22. Contact Us

Theschel Private Limited
Registration No.: C03862020
Website: www.theschel.com
Email: info@theschel.com
Phone: 7450004 / 3350004